When a customer asks for a specific solution that you may not have, don’t respond with “oh, sorry, we don’ t have that.” Instead, find a solution.
”You want to create evangelists that know you go above and beyond to solve their problems. They will love working with you and in turn, sing your praises to others.
Try this next time you are asked for a solution that you may not be equipped to handle. Instead of apologizing for not having a specific solution for your customer, figure out a solution that meets their needs. Exceed their expectations and you will create an evangelist that loves working with you and shares their experience with others.
OMH, a boutique creative agency that nourishes enterprise software companies (Microsoft and SAP) and their partners with marketing services and training that drive sales.
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